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Revelling in Reference
will explore why reference staff make a difference and what they
must learn and do to go on making a difference.
Themes: Share the best; Learn the new; Make the difference.
Why attend this symposium?
Revelling in Reference offers an opportunity to share
and network with an exciting group of practitioners and speakers,
both national and international. The two and a half day program
is designed for participation and action. This is a symposium
where participants are challenged, issues debated and research
reported.
The issues and challenges facing reference and information
professionals in 2001 are not new but different.
- How do we deliver quality services online?
- How do we know if we're meeting user needs and how do we
know what users want?
- What is our role in the digital divide? - Do we still have
one?
- Are we in danger of being overtaken by competitors?
- Who are the innovators?
- Why do programs succeed whilst others fail?
But most important here is the chance to revel with
colleagues and friends and enjoy pleasures and social activities
at wonderful venues.
Look forward to seeing you in October.
Margaret Smith
Chair, Conference Committee
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RAISS
is the Reference and Information Services Section of the Australian
Library and Information Association (ALIA).